Service Designer and Design Strategist. American in Milan working to bring insights from a multi-cultural perspective to create better experiences.
Works with private industry and public sector to examine the experiences created and the processes which produce them from the customer's perspective.
Applying the strategies and tools of Service Design and Design Thinking offers new ways for organizations to innovate services and experiences while improving operating efficiencies, resulting in more satisfied customers, improved market competitiveness and a better bottom line.
Forrester Global Service Design Agency Overview
Forrester Research will be releasing its first report service design agencies world wide. Kristina Tool Studios is pleased to have been selected to be included as part of their global overview.
Women in Action Sports
Unconference: Benchmarking Public Service Design in Milan
Kristina Tool Thursday, November 28, 2013 from 3:00 PM to 7:30 PM (CET) Milan, Italy
Register on Eventbrite http://www.eventbrite.com/event/8988533947
Come exchange ideas during the Unconference on Public Service Design in Milan. Join a group of developers and managers of social and public services, designers, service designers, and researchers from Finland’s University of Lapland at The Impact Hub in Milan the afternoon of Thursday, November 28th for an open exchange of ideas surrounding Public Service Design in Milan.
Share ideas on challenges faced and overcome in improving public services. Topics of discussion will be defined by participants and can include the following:
- Examining the customer journey across all touch points to create better managed and delivered services
- Identifying and overcoming the obstacles in delivering improved public services
- ROI on developing better public services: metrics and results
- Balancing efficiencies and delight in public services
The Event is FREE, Register on
Eventbrite. Limited to 35 participants. Plan to join us afterwards for an
aperitivo afterwards to carry on the discussion! Contact Kristina Tool firstname.lastname@example.org
for any questions.
Also we hope to have a live stream, so if you can't join us in person check back for details on the stream!
+39 320 077 3216